Frequently Asked Questions
Everything you need to know about caring for your home and wardrobe.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please contact our support team to initiate a return label.
Are your cleaning products eco-friendly?
Yes, our formulas are biodegradable and designed to be highly concentrated to reduce waste and environmental impact.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping options to more countries soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I contact customer service?
You can reach our dedicated support team via email at support@thelaundress.com or through our live chat available Monday through Friday.